I tried to return the product but they were giving me a hard time in the beginning till i had to get higher ups involved with this, they took about a month to send me a return label after calling them numerous amount of times daily everyday, as soon as i got my return label i shipped it back right away (same day) i waited like 3 weeks before calling them to check my status they consistently told me every songle day that i had to wait either 48-72 hours or wait 10-15 days and you will have your money back, sadly 4 months pass and guess what they credited me back my money but heres the best part i gotta wait another 10-15 business days for it to go through. 51 reviews from Global Industrial Services employees about Global Industrial Services culture, salaries, benefits, work-life balance, management, job security, and more. It is your manufacture design fault, and now you has changed design. We received the package through FedEx freight and upon opening the box, I received a damaged table (corner was completely busted with wood that was chipped off). Probably one of the worst transactions I have made with a vendor for our work products. I placed an order in which was advertently sent to a PO Box. I had also provided them with a resale certificate as they had charged my account with sales tax. Poor customer service. I sent them the screenshot of the original message 3 times now and they are still saying they haven't got them. I bought this Telescoping Wand from Globalindustry.ca last year and just used it once clean my gutter. I purchased and item that the sales lady assured me was compatible with my pressure washer. Now I will not get my shipment until sometime next week. Filter by: Filter by: Lou Tedeschi 1 review. Needed warranty work on my floor scrubber. © 2020 Trustpilot, Inc. All rights reserved. Global Industrial is a Leading Distributor of Material Handling Equipment, Storage Solutions, Workbenches, Office Furniture, Safety Equipment, Tools, Motors, HVAC Equipment and more, Carrying over 1,000,000 Commercial and Industrial Products at low prices. I’m stuck with an white cabinet, when everything else in my front reception is Arctic Silver, and then we have this glaring white cabinet, at our front reception. I tell Jorge I would like contact infromation for a supervisor, and that I don't want to speak to him about my issue. Was told I needed to call and schedule the delivery date and time. GLOBAL IS NOT WORTH THE TROUBLE. Slow service; They put the wrong address in the UPS label and I had to chase my merchandise. Price:-OK. Free Shipping & Up More. The second shipment barely arrived. If you ever used this company before it was probably the last time you used them. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? That should have been last month and still nothing. Will never do business with this company again. Went to online account for return of product. They sent me the wrong item, so I called and told them. After the expected delivery date I contacted UPS which advised me to contact the original merchant. Truly in favor of vendor. TOTAL SCAM COMPANY. Quite concerning. Spoke with them again and they said they'd put it in as a refund. Today is 7/11 and it still did not ship! Not sure if it was Global Industrial's fault or FedEx's, but regardless I asked for a replacement and they complied. Home > reviews > Tools > "global industrial" 337 Results . After a month of not hearing anything, I went to the site to check my order. Looks ridiculous. You got it! 131 Global Industrial reviews. Every note I read said it would be a Thursday delivery. Global Industrial reviews (www.globalindustrial.com): RIP OFF!! I sent them all the info and pics about the wrong items they sent me. Now I'm told Carlos has been messaged, and he'll be replying to me shortly. The customer service is terrible. Their people who work there are rude and have zero compassion for their screwups. Probably one of the worst transactions I have made with a vendor for our work products. We're talking about a recycle and trash bin. A free inside look at company reviews and salaries posted anonymously by employees. They sent me the wrong item, so I called and told them. It showed a delivery date of Sept 28. It was not and when I wanted to return it (2 days after I received it) I was told I had to pay the return postage even though it was their mistake because that was "their policy." I looked the person up on Linkedin, nothing shows up. Why was I able to order knowing that a backordered item with PayPal had this issue? We paid for 2nd day air. Still never got it. Claim your listing for free to respond to reviews, update your profile and manage your listing. To find more information about reviews and trust on Sitejabber.com please visit. I ordered the Big D Odor Control Fogger (item #B666898) from globalindustrial.ca, and paid for it on June 13th 2014. I am at a loss as to how they obtain my husbands name as my husband does not own the company and has never placed an order with global industrial nor is he on my Visa card . At that time I requested photos of the damage and any documentation during receiving that indicated the items were received damaged so that I could file a claim with UPS and recoup some of the money that had been invested to try and stay safe as well as support another company during the midst of economic uncertainty. I returned the order with documentation asking for a full refund including the shipping costs since I cancelled the order the day before they shipped it. I have already been billed $428.99 for shipping, and now, I am being charged an additional $301.29. I asked them to reconsider and meet me half way by refunding half of what one table costs (which was $262, divided by 2 so about $131), and the best they could do was $90. I sent them the screenshot of the original message 3 times now and they are still saying they haven't got them. I was notified 7 days later that the items are on back order. I've given up, not going to risk dealing with this company. I ordered the Big D Odor Control Fogger (item #B666898) from globalindustrial.ca, and paid for it on June 13th 2014. They lie and say its going to be there on a date until you call them just to find out they never had it in stock to begin with. Placed order 6/2/20, money taken from me but 2 months later no product. Thank you! Read employee reviews and ratings on Glassdoor to decide if Global Industrial is right for you. Tip for consumers: DO NOT TRUST THE REVIEWS. Issue is it's currently backordered everywhere except here. Check globalindustrial.com with our free review tool and find out if Global Industrial is legit, reliable and safe. They asked for pictures of the item so I sent them. They said it was "lost with the carrier." They exchanged the wrong item with the exact same wrong item and don't really seem to care that they have now wasted a lot of my time and sent the wrong item twice now. They said it takes 2 business days so I waited, called again, transfer calls multiple times for 58 minutes. Never trust websites which offer a shady ‘advocacy package’ to businesses. Their operation is amazingly shoddy given how much money & effort they're putting into their online marketing. Report scams Check Trust Mamma! I cancelled the order. BBB accredited since 10/2/2013. This year when I tried to clean my gutter again, the number 7 part SS HOSE ADAPTOR FITTING broken. The catalog information was very ambiguous 4 drawer v. s. 5 drawer. The date of delivery was 90 days after my original date of ordering. Pick another company and dont look back. Global Industrial Review is rated 1 out of 5 based on the reviews submitted by our users and is marked as POOR. It stated in the description, Arctic Silver. I don't know why we stuck it out for about 10 years of using them, but 2 weeks ago was the final straw. We immediately returned all of the items back to sender since we have tried several times to call this business and have been put on hold by an actual person only to have them never come back on the line for over an hour. Waiting for a call back to give CC info for 40 min after a 20 min online chat. Glassdoor has 131 Global Industrial reviews submitted anonymously by Global Industrial employees. The next 2 days I got emails from them asking for the pictures. Stay safe with our COVID-19 guide. I ordered sanitizer on 5/5. A free inside look at company reviews and salaries posted anonymously by employees. It had been canceled (out of stock) apparently with no contact with me for the chance to wait, reorder, or cancel. As a business and non-profit organization, I purchased four tables from this company, which including shipping, cost us $1275. Customer service kept apologizing and then ghosted. !Thank you! BEWARE OF THIS COMPANY. Industrial Supply in Port Washington, NY. The next 2 days I got emails from them asking for the pictures. 2 sections of the cabinets we damaged on arrival. No reply from Carlos lol!I get on the chat again, get a wonderful gentleman by the name of Jorge this time. After two more emails informing me of the arrival dates and very vague verbiage i tried to email the CSR I spoke to get some clarification, I never received a response. BEEN WAITING MONTHS FOR MY PRODUCT! But fine, Our fault. We use cookies for analytics, personalization, and ads. Read about their experiences and share your own! I ordered a full face mask on their website that had no indication it wasn't in stock. So I went to the live chat, said what's the story? My order still showed a delivery date in one place on my web page of their site and "cancelled" at the same time on another part of Global Industrial's site for my account. US $39.81 - 50.15 / piece. The next day I received an email advising that they had set up my account as a consumer account under my husbands name even after they had received a state of Tennessee resales certificate. We’re in this together! But either way one drawer was much larger than the catalog indicated. I received a confirmation email that said expected delivery date was 30 days later. On August 26 I contacted Global for feedback and was told that they were working to get the information together for me at which I almost lost it but left it at that and passed that information back to the UPS Store rep who was helping me. I will update this review when I receive product. For future customers this site can be great but if something goes wrong which is a guarantee with any site, good luck. I just finished my second long Chat with their Customer Service rep since July. So I get on the chat again. I queried with customer service and their response is it's due to the item being 20 lbs. She thought it was the code for the cabinet, did not know that it was colour specific. A free inside look at company reviews and salaries posted anonymously by employees. Give 5 Stars to Global Industrial everything about them was great and I am sure I will be ordering from them in the future. This is false. I was searching the internet for Moldex Glide foam earplugs. Gain trust and grow your business with customer reviews. On August 18 I contacted the company and received apologies and told photos and documentation would be emailed as soon as phone call was over an again nothing. Tried to charge me 250% of actual shipping costs... caught them but had to spend an hour on the phone arguing to get reimbursed. Pick another company and dont look back. *Update: after posting this review they sent an email and said "Estimated Ship Date:35 Days"Since they also said that when I called a month ago, I will believe it when I see it and make another update at that time. I rarely complain on the Internet, but this has been a frustrating experience. Global Industrial Will Steal Your Money. I read the reviews and figured I only needed 1 item, how could they screw up 1 item? One week passes, no response. We received our order, made necessary adjustments in office area which left us with 2 of the partitions ($313.95ea) and associated brackets still in their box unopened and not needed. Also, website specifically indicates I cannot cancel or return item. Once I got the doors, they were all bent, and parts missing. Their website has misleading names and pictures, and when dealing with what I thought was customer service I get no help. Consumers complaining about Global Industrial most frequently mention customer service, credit card and tracking number problems. Checks need to be put in place to not allow PayPal to be charged on backordered items-siren I was told PayPal has a 5 day term. Order fulfillment, backordering, etc. I ordered a medical device that was backordered and the purchase was cancelled without any explanation or followup as to why. are basic Inventory Control components. A free inside look at company reviews and salaries posted anonymously by employees. | Read 21-40 Reviews out of 643 My back ground is Industrial Engineering with specialties in Inventory Control and Forecasting. As it is now September with no response from Global Equipment Company Inc., I am now in the process of seeking alternative means to have my concerns addressed with the company as well as ensuring that the general public is aware of how this company operates when it comes to customer's concerns. The representative on chat line wasn't helpful and took long period of time to respond. I went to the web site again. Very frustrating. I get on their chat again, different CSR, tells me she doesn't have visibility to the issue (!!! Write a review. They never sent any update messages so I called. Shipping fees are less than half of what Uline charges!! www.globalindustrial.com Visit this website www.globalindustrial.com. 179 Reviews | 3.0 Rating Visit Site Reviews Reviews Deals Deals Coupons Coupons Trust Score Trust Questions & Answers Q&A. On July 1, I ordered the boxes. 179 likes. It seems, orders are automatically canceled if an item is out-of-stock.I placed another order on Aug 27. They use UPS and it was delivered directly to my porch unlike places that ship shore post which I hate because it adds extra days to the delivery. 126 Global Industrial reviews. Write a review Write a review Reviews 528 Write a review. There are 24 complaints closed with Better Business Bureau in the last 3 years, with 6 closed in the last 12 months. DO NOT BUY FROM THEM. Item is still available for purchase on line. Global Industrial Reviews 528 • Average . They expedited a replacement table, only to discover upon opening the box that the table they sent was also damaged with a noticeable scratch and dented table legs. This is unfair. At this point he throws up the white flag and gives me a contact. Can not get any customer service. STAY AWAY FROM THIS COMPANY>. Customer communications have been poor. My fault maybe as I did not read the reviews first . After my expected delivery date passed I checked on my order and it was backordered with a new delivery date. If a company is offering cheap equipment without accepting returns - DON'T WASTE YOUR TIME! They are so arrogant. RIP OFF!! It took over a month to receive something they said would only take 10 days. 126 Global Industrial reviews. 132 Global Industrial reviews. Unfortunately (our error) our purchaser wrote down the code for the white cabinet when copying it from your website. This company is horrible to deal it, they will not let you return something that has an inaccurate web description. I can't even rate these shelves because I never got them, even after THREE attempts. Online chat is also a crap. Interesting how fast it is to take your money out ur account when u order something that you think is going to work because its brand new and cant return YOUR money even when they HAVE the product in their possession. Can't trust them, nor can you trust the product reviews. Good luck, buy from anyone else. www.globalindustrial.com. Systemax is a parent company of Global Industrial. They did not want to honor original purchase price since they will make more money. Unfortunately, based upon my experiences, I can't recommend this company, especially if you're in a hurry. Tell us about your experience with Global Industrial: Your name: Your email address: » View 177 Deals for Global Industrial « Ethical or Unethical from a Business Standpoint, You be the Judge…. This company has been a nightmare to work with from the very beginning, including the promotional "get 5% off" email I received. I purchased a printer from GI after contacting their customer service to confirm they had this particular printer in stock. Carlos tells me he'd need to message the supplier to find out availability in Canada. I own a cleaning company and order majority of my supplies from this site and at first I was extremely happy with the price and service but my 3rd time doing a ordering run It was messed up and to try and fix this issue was extremely difficult. I ordered a double pedestal (with drawers) shop type work bench. I ask customers service to call me back, but nothing. Horrible customer service. Avoid the hassle and order elsewhere. Then to add insult to injury, I get a bill from my shipping company for shipping. I did not deal with customer service. At this point I google reviews for the company, and come across this site. If we could give you NEGATIVE stars, we would.Online states, ships same day, We ordered on a Tuesday, the tracking shows that the label was created a mere 3 hours later and was on its way. If you need a reliable company, I would recommend looking elsewhere.

global industrial reviews

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